Terms and Conditions

Delivery policy

Delivery is available at $15 island-wide except restricted areas such as Sentosa Island, Changi Airport, Tuas area, Jurong Island, Sembawang Shipyard, all army camps and all PSA ports. For these restricted area, additional surcharge of $10 applies due to the additional time needed to gain access/security clearance.

Please ensure that someone is available to receive the delivery at the stipulated time slot. In the event that the recipient is unavailable, flowers will be left with the reception or at the doorstep. We will not be responsible for any lost or damaged item.

Ordering

Orders may be made via our online store or email. For customisation of bouquets, please email us. Please note that all completed orders are non-refundable and non-returnable.

Cancellation

We do not accept cancellation once order has been placed. However, we do understand that unforeseen circumstances may arise at times. In such event, a rescheduling of your order for another date is acceptable. Please notify us at least two days in advance prior to the original collection date for a reschedule.

Substitution

As the selection of flowers and foliage vary with seasons, the final look and arrangement may vary slightly. We may substitute flowers and foliage that are unavailable with other filler flowers. Rest assured that fresh and lovely seasonal blooms will be selected and the bouquet will be in your chosen colour.